⚠️ Important Notice
Deleting your account is permanent and irreversible. This action will:
- Permanently delete your account and all associated data
- Remove your profile from the platform
- Delete all your job postings (if you're a provider)
- Remove all your applications (if you're a caregiver)
- Delete all your messages and conversations
- Remove your saved jobs and preferences
- Cancel any pending interviews or applications
This action cannot be undone. Please make sure this is what you want before proceeding.
How to Request Account Deletion
We provide multiple ways for you to request account and data deletion:
Method 1: In-App Deletion (Recommended)
You can delete your account directly from within the CareOne app:
- Open the CareOne app on your mobile device
- Navigate to Profile → Settings
- Tap on Account Settings
- Scroll down and tap "Delete Account"
- Confirm your decision when prompted
- Your account will be deleted immediately
Method 2: Email Request
If you cannot access the app or prefer to request deletion via email:
- Send an email to: support@careone.app
- Use the subject line: "Account Deletion Request"
- Include the following information:
- Your full name
- Email address associated with your account
- Phone number (if applicable)
- Reason for deletion (optional)
- We will verify your identity and process your request
What Data Will Be Deleted?
When you request account deletion, the following data will be permanently removed:
Personal Information:
- Name, email address, phone number
- Profile photo and bio
- Location and address information
- Emergency contact details
Professional Data:
- Work experience and employment history
- Certifications and licenses
- Skills and qualifications
- Job postings (for providers)
- Application history (for caregivers)
Communication Data:
- All messages and conversations
- Notifications
- Saved jobs and bookmarks
Account Data:
- Login credentials
- App preferences and settings
- Device tokens and session data
Data Retention & Exceptions
Legal Compliance:
Some data may be retained for legal compliance purposes, including:
- Application records (required for employment law compliance) - retained for 7 years
- Transaction records (if applicable) - retained as required by law
- Safety and fraud prevention data - retained for legitimate business interests
Anonymized Data:
We may retain anonymized, aggregated data that cannot be traced back to you for:
- Analytics and app improvement
- Research and statistical purposes
- Platform performance metrics
Third-Party Data:
Data visible to other users will be handled as follows:
- Your messages will remain visible to recipients
- Your name in conversations will be replaced with "Deleted User"
- Application records sent to employers will be marked as withdrawn
Processing Timeline
In-App Deletion:
Immediate - Your account and data are deleted instantly when you confirm deletion in the app.
Email Request:
- Within 24 hours: We will acknowledge receipt of your request
- Within 72 hours: We will verify your identity and process the deletion
- Within 30 days: All data will be permanently deleted from our systems and backups
You will receive a confirmation email once the deletion is complete.
Before You Delete
Consider these alternatives before permanently deleting your account:
- Temporarily Deactivate: Contact us to temporarily deactivate your account without deleting data
- Update Privacy Settings: Adjust your privacy settings to limit data sharing
- Download Your Data: Request a copy of your data before deletion (contact support)
- Update Preferences: Disable notifications or adjust app settings instead